Despite all the bad press, voice-over-IP (VoIP) is continuing to make inroads in communication architectures. From enterprises to core networks, VoIP is being implemented as a means for merging voice ...

Call center quality assurance (QA) software — and its enterprise counterpart, contact center quality assurance software — have become essential for businesses that want to provide consistently high ...

Changes are afoot in many enterprises as more and more of them switch from traditional voice connections to Voice over IP (VoIP) services. Market research firm Gartner found that three out of every ...

Atlanta, Ga. — Version 2.0 of the VQmon release 2.0 embedded call quality monitoring software have been unleashed for VoIP designs. This software package provides real-time monitoring of live calls ...