TD Cowen analyst Derrick Wood reiterated his buy rating, calling Twilio's three-year turnaround complete. Revenue from branded calling and conversational intelligence is currently doubling ...

It starts the same way every time. You ring a customer support line, and a robotic voice greets you with a labyrinth of menu options: “Press 1 for sales, 2 for support, 3 for more confusion.” You ...

At its annual Signal conference today, Twilio is announcing a significant expansion of its customer artificial intelligence (AI) tools, dubbed CustomerAI. Twilio has been steadily building out its ...