If you’re wondering how the Kohl’s return policy works before you bring something back, you’re not alone. With different timelines for regular purchases, Sephora at Kohl’s and premium electronics, it ...

Tax season has officially begun as of Monday and thanks to the launch of the IRS's new, free Direct File service, more taxpayers than ever may be filing their own returns this year. For the 2023 tax ...

Data from Happy Returns, a UPS-owned reverse logistics company, shows that nearly one in every 10 retail returns in the United States involves fraud. Retailers now lose an estimated $76.5 billion a ...

After your federal tax return is processed, the IRS will refund any overpayment you made during the previous year. That money doesn't come immediately, though: Even if you file electronically and set ...

With the IRS now accepting people's tax returns for 2025, a federal watchdog is warning Americans to beware of so-called phishing and smishing scams designed to trick people into unwittingly handing ...

Retailers’ ability to offer customers many happy returns is becoming more difficult and costly. Total returns in retail amounted to $743 billion in 2023, according to a report from the National Retail ...

Forbes contributors publish independent expert analyses and insights. Shelley E. Kohan covers the retail industry and is based in New York. Happy Returns uses Return Bar locations at over 5,000 UPS ...

Returns are as much a part of the overall customer experience as purchases. Retailers are looking to get the process right this holiday season, when returns are expected to swell as unwanted gifts ...

Returns on Amazon are free and easy for shoppers, but they're risky and expensive for the small businesses that sell a majority of the goods on the world's biggest e-commerce site. Returns have driven ...