Forbes contributors publish independent expert analyses and insights. I am the Jenkins Professor of Accounting at NC State University. Financial executives who experience a significant ...

For the last five years, around this time, I’ve compiled a set of customer experience-related predictions for the coming year. For each article, I gather together a set of predictions that have been ...

We’ve all heard the lament: Jobs go to those with experience but you can’t get experience without a job. But is it true? While the first half of the complaint is largely accurate – jobs do more ...