If your business is starting to grow quickly, you’ve likely discovered it needs a sturdier foundation to better scale your customer support/service team. A robust foundation is what enables support ...
Contact centers are more than just service hubs—they're where the critical interactions that shape brand perception and loyalty occur. Contact center quality assurance (QA) ensures that every customer ...
Quality assurance workers at Blizzard in Albany, New York, and Austin, Texas, have overwhelmingly voted to ratify a union contract at parent company, Microsoft. The contract – for which bargaining ...
Hundreds of employees from ZeniMax Studios are striking today in response to its remote work policy and outsourcing of quality assurance work. The Communication Workers of America filed an unfair ...
The number of companies across the world who issue some form of sustainability report continues to increase. However, even as organizations place more emphasis on improving reporting quality related ...
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