Yale-New Haven Health System is using real-time feedback to improve patient satisfaction, an effort growing in importance as hospitals vie to retain customers. Patients complete a digital survey on ...

SAN DIEGO--(BUSINESS WIRE)--The need for accurate, easier to access medical data and top-tier customer service — while maintaining privacy and security — is at a critical high. Well iQ is a real-time ...

Voluntary reporting by hospital staff of errors and patient safety events are a key source of information for improving patient care. A new analysis suggests that to increase reporting, hospitals ...

Health information technologies can be implemented without impact on patient satisfaction. The lacking synergistic relationship should be concerning to stakeholders for optimizing costs and quality.