Overview:  AI tools reply to customers quickly and handle many queries at once.These tools use data to give more personal and ...

Kerry Gross, director of research intelligence at American Banker, moderated a panel with Brianna Elsass, head of U.S. digital servicing at BMO; Erin Holloway, executive industry advisor at SAP; and ...

SugarAI, provider of the award-winning intelligence-driven sales automation platform, today announced it has been named Customer Experience Solution of the Year in the 2026 ERP Today Awards. The award ...

AI-powered insights. AI-driven predictive analytics allows marketers to forecast future customer behaviors and trends with greater accuracy. Real-time adaptability. By using real-time data and AI, ...

Value stream alignment. Define value streams using the customer lifecycle to guide digital transformation and improve efficiency while prioritizing customer experience. Agile strategy approach. Use ...

Today’s fintech options extend beyond individual apps or features, influencing how customers open accounts, manage their money and access financial guidance. As consumer expectations are increasingly ...

Meeri Savolainen is the CEO of INZMO, a Berlin-based insurtech for embedded insurance & a top ten European insurtech driving change. In an era where customer experience reigns supreme, the insurance ...

Companies are sitting on a wealth of valuable data that could be used to share relevant information with employees to improve the customer experience. However, this data can often be buried in ...

Oregon’s Employment Department released a sweeping 108-page action plan March 5 aimed at overhauling its customer service, modernizing its technology, and strengthening its workforce system to better ...