Two expectations informed end-users have of electric motor service centers are reliable best practice repairs and root cause failure analysis (RCFA) to prevent recurring failures. Service centers ...

A few decades ago, simply knowing how your business was performing was a competitive advantage. Before computers, tracking and analyzing, even a handful of business metrics required dozens of people.

Editor’s note: This article is the second in a series to help practitioners learn about the AICPA’s new quality management standards and prepare to implement them. The interrelated final standards on ...

Getting to the root cause is not always that straightforward. Businesses are using increasingly complex items of equipment like robotics, for example. Even something that is largely done by humans can ...

Gev Balyan is Co-founder of Jakka AI, an AI-powered website quality assurance platform for digital agencies monitor client websites. Even if the pattern remains unspoken, several marketing executives, ...

When accidents happen, organizations analyze them to determine causation. Causation not always is a one-dimensional thing, i.e. one cause producing one effect; therefore, we seek to determine root ...

How do you fix broken customer experience and other business problems? Get to the root cause of the problem — the actual root cause. In my previous CMSWire article, I wrote about whether it’s better ...