The money language pit The “How are you?” ping pong game The Tricky use of humor in customer service. As a customer service consultant and training designer, one thing I help my client companies to do ...

Responsible customer service departments establish methods and techniques for gracefully handing language barriers to provide superior customer service. Language barriers may be based on speaking ...

Unbabel, providers of a translation platform for multilingual customer service, has launched the Unbabel Portal, an interface on top of the Unbabel Platform for visualization and increased control ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta, ...

Forbes contributors publish independent expert analyses and insights. Dan Gingiss covers news impacting your customers and employees. The importance of body language in customer experience can be as ...

I’ve been digging into customer service books over the past couple years, and it never ceases to amaze me how many companies just don’t get customer service right. And just how easy it is to get right ...

Ryder System is partnering with the telephone language interpretation service Language Select to provide support for more than 200 different languages for the company’s pre-owned vehicle customers.

Opinions expressed by Entrepreneur contributors are their own. As a customer service consultant and trainer, I’m the guy business owners ask to turn their company into “The Ritz-Carlton of Industry X” ...

Natural language processing specialist Q-go was just acquired by RightNow Technologies for $34M. RightNow handles customer service for companies: It operates customer support centers and can handle ...

The FCC has already put a ban on foreign-made internet routers, and now it wants to change the way internet and phone ...

SAN FRANCISCO--(BUSINESS WIRE)--Unbabel, the AI-powered, human-refined translation platform that enables multilingual customer service at scale, launched today the Unbabel Portal, an interface on top ...