A “one size fits all” approach to CRM rarely brings substantial business value. Before proceeding with a CRM system, a company must carefully define its CRM strategy and evaluate the technology.

Microsoft confirmed on Thursday that it is bringing forward the launch date of its much-anticipated CRM 3.0 package, but won't talk about pricing until next month. "We finished our release of ...

Microsoft will release a new version of its CRM software around year-end. With the new version will come a special edition for small businesses, a subscription-based license for hosting services, and ...

Our research has found that Salesforce is the better choice than Oracle when it comes to CRM platforms. Thanks to rich features, immediacy, and a very compelling pricing structure, there’s a reason ...

Microsoft released details of the long-awaited update to its customer relationship management software on Tuesday, adding a slew of new tools and making the system available via the on-demand ...

If you’re working at an SMB that has yet to find that elusive CRM package that does everything you need it to do without the overkill, do you keep looking, or do you just give up and piece together ...

Though PeopleSoft CRM does offer out-of-the box integration with PeopleSoft's back-office systems, its offerings are a bit more modular than are the CRM packages from SAP and Oracle, which has given ...

No longer nice-to-haves, CRM systems today are essential tools helping organizations create the high-touch, personalized interactions their customers demand. While most people equate customer ...

Dealers United has introduced its July deal for members, featuring deep discounts on a customer relationship management package provided by DealerSocket. Based on the negotiated terms, members of ...