Today’s businesses are under pressure to deliver personalized, high-quality engagement as customer expectations rise. While some companies may address this issue with hiring, others may not want to, ...

SAN FRANCISCO--(BUSINESS WIRE)--Dialpad, the leading AI-powered communications intelligence platform trusted by tens of thousands of enterprises worldwide, today announced the launch of Dialpad ...

Onix CEO Sanjay Singh explains his acquisition of the services business of AI-powered contact center provider UJET and new appointment of Google Cloud’s former global consulting leader to its board of ...

FT. LAUDERDALE, Fla.--(BUSINESS WIRE)--iQor, a global leader in customer engagement and BPO solutions, is revolutionizing customer service with AI-simulated training. Integrated into iQor’s Symphony ...

Centralized CX operations. Freshdesk Command Center unifies multi-channel customer interactions in one workspace. Industry-specific AI automation. Vertical AI Agents automate repetitive tasks for ...

Lumen found that when their frontline service technicians feel recognized for delivering excellent customer service, they are nine times more likely to resolve customer issues in a single visit PROVO, ...

Tallahassee is using AI in various city departments to improve efficiency and services. Key AI implementations include customer service chatbots, data compilation software, and AI-assisted policing ...

Barco International, a global technology company, designs and develops visualisation solutions for a variety of selected professional markets, including medical imaging, media and entertainment, and ...

Starbucks (NASDAQ:SBUX) is rolling out a major hiring initiative to add at least one full-time assistant store manager at almost every company-operated location across the U.S. and Canada by the end ...

New real-time customer insights platform powered by Qualtrics allowed Lumen to increase NPS scores 17 points year over year Lumen found that when their frontline service technicians feel recognized ...