AI agents are the next level of business automation — smart digital assistants that don’t just talk the talk, but also walk the walk. This means that, unlike ChatGPT-style chatbots that simply answer ...

The buzz around AI agents is undeniable. Everywhere you look, there's a new headline, a new product announcement or another breathless prediction about the future of artificial intelligence. Google, ...

Generative AI agent assist solutions have been around for a while now – years, almost – which is why 8x8's recent announcement of its contact center agent-focused workflow solution, 8x8 Smart Assist, ...

Humana has tapped Google Cloud for the launch of Agent Assist, a new AI-powered tool that aims to support its teams in addressing member questions. Humana employs more than 20,000 member advocates who ...

The challenge now is to identify use cases where agentic systems can produce measurable improvements in productivity, quality, and customer experience.

Microsoft Corp. is leaning more into enterprise artificial intelligence agentic workflow support with a new command center for AI agents: Agent 365. Announced today during Microsoft Ignite 2025 in San ...

As call volumes and customer expectations continue to rise, contact centers are turning to agentic AI to scale operations. But even the most advanced tools can't replace the human ability to show ...